Can't Contact Groupon. Cannot Redeem Groupon. Now these issues show "Fixed"!! Ridiculous!!

GetHuman-ohnow's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman-ohnow's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ohnow will want to follow the link below to head to their help center. We will check on GetHuman-ohnow later to make sure it's all set or try to help escalate.
The issue in GetHuman-ohnow's own words
I've spent at least the last ** minutes trying to figure out how to contact Groupon to redeem an offer which is different than what the company says! This is ridiculous! IdentityForce offers a ** day free trial and $**.***mo on their site now. The Groupon was for * months at $** ($*.***mo). Following the Groupon voucher link, there is no place to enter the redemption code. The website will allow the ** day free trial but then my card will be charged either monthly or annually for $**.***month. * *The Groupon says after the $** **-day period, I would be auto-renewed at $**.***month.**IdentityForce cannot help me redeem my Groupon. **This is REDICULOUS. I used Groupon several times in the past and was able to call customer service more than once to resolve issue. The directions and links on the website, to get customer service help and then to attempt a refund were limited and confusing. **I would like my money back and I will not use Groupon again. This is horrible customer service!**If Groupon cannot afford telephone customer service, they need to either fix the issues people are calling about or change their business model.
I've spent over ** minutes on this issue and then asked to fill-out this extra information?! Yeah, right!
I want to speak to a human. Change back to an option to speak to a person!
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Customer service issue
Reported by GetHuman-ohnow
Nov 23rd, 2018 - 10 mons ago
I have an issue with Groupon too
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GetHuman-ohnow started working on this issue
Nov 23rd, 2018 4:58pm
GetHuman-ohnow indicated the issue is not fixed yet.
Nov 23rd, 2018 5:00pm