bought a coupon and never got the coupon code, I would like to be refunded

GetHuman-lizjuno's customer service issue with Groupon from November 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lizjuno will want to follow the link below to head to their help center. We will check on GetHuman-lizjuno later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lizjuno's own words
get a coupon code to order the product on their website and get the item for the discounted price that I bought on groupon ... I bought *Premium **oz. Beer Glass from Fabness (*-, *-, *-, or *-Pack)*and when going to redeem my purchase on their site, I never received the code when I clicked to redeem it*the voucher never appeared. I would like a refund since I repurchased the voucher on my computer and it worked. I would like a refund for the purchased coupon code that did not show or I could not use
I had to repurchase a code
I would like to be refunded for the first purchase where I was unable to use the code
I have an issue with Groupon too
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Groupon

Premium **oz. Beer Glass from Fabness (*-, *-, *-, or *-Pack)
Customer service issue
Reported by GetHuman-lizjuno
Nov 23rd, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 7 customers so far
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Timeline
GetHuman-lizjuno started working on this issue
Nov 23rd, 2018 4:27pm
GetHuman-lizjuno indicated the issue is not fixed yet.
Nov 27th, 2018 3:41am
GetHuman-lizjuno indicated the issue is not fixed yet.
Nov 27th, 2018 3:42am
GetHuman-lizjuno indicated the issue is not fixed yet.
Nov 27th, 2018 3:46am
GetHuman-lizjuno indicated the issue is not fixed yet.
Nov 27th, 2018 3:52am