Okay...I bought a Groupon for a massage a while back (Bellaire...), couldn’t reach the...

GetHuman-starasha's customer service issue with Groupon from November 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-starasha's own words
Okay...I bought a Groupon for a massage a while back (Bellaire...), couldn’t reach the merchant, and tried, unsuccessfully, with probably three different support reps to get my Groupon bucks refunded to me. They have said to go back to the original voucher and choose “trade in” for another Groupon—but, that option still didn’t show up, as late as yesterday (only option was to “view” the voucher). Then, it “expired” yesterday... BUT I thought month pairs to Groupon “does not expire.” ALL I want right now is to have my money ($**) refunded to me—either in the form of Groupon bucks or (preferably) straight to my debit card (as I seem to be having issues with the Groupon app right now). PLEASE...I need this money to use toward a different massage Groupon! I am poor and have a chronic pain disorder ...I really NEED this! Thank you in advance!
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Customer service issue
Reported by GetHuman-starasha
Nov 22nd, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 10 customers so far
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GetHuman-starasha started working on this issue
Nov 22nd, 2018 8:31pm