Ref: Floating TV Unit Volant Body White* Front White High gloss *** cm**Dear Groupon...

GetHuman-erovy's customer service issue with Groupon from November 2018

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The issue in GetHuman-erovy's own words
Ref: Floating TV Unit Volant Body White* Front White High gloss *** cm**Dear Groupon,**I would like to say being the first time buying something from your site has been very disappointing and I feel robbed!**You advertise a product which in the end deceives buyers to think their purchase will look exactly as we see. You put certain lightings and angles which when we receive the object it doesn’t look ***% as the pictures. **The wall cabinet looked a different material and high glossed however what we received looked cheap and a different material. The plastic bits were already coming off and didn’t look brand new. Not to mention we found two holes that looked a bit drilled. Which made me ask myself if this was used and retired previously?!**Trying to be positive we assembled the cabinet not to only find the front bit looked smaller and the not the correct dimensions for the cabinet. You can see in your picture on the site everything is aligned whereas our one looked as if it was cut too low.**We are only asking for a refund now because we went abroad and only arrived back home on Saturday morning.**We truly feel this cabinet is not worth £** and doesn’t look like what we wanted. Can we please have a refund. We will dissemble everything and put it in it’s original packaging.**Kind Regards, **Gaspar
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Groupon

Customer service issue
Reported by GetHuman-erovy
Nov 19th, 2018 - 10 mons ago
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GetHuman-erovy started working on this issue
Nov 19th, 2018 6:14pm