I double purchased a groupon and neither one showed up under "My Groupons". I later saw...

GetHuman1696571's customer service issue with Groupon from December 2018

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Help with my Groupon issue
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GetHuman1696571's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1696571 will want to follow the link below to head to their help center. We will check on GetHuman1696571 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1696571's own words
I double purchased a groupon and neither one showed up under "My Groupons". I later saw that they showed up after some delay, charging me $*** for groupons I no longer need or will use. They were for two full synthetic oil changes at Valvoline Instant Oil Change. I would like a full refund for these purchases, seeing as I was unable to even view, let alone activate, them until well after I needed them and I ended up paying full price for said oil change. Thank you.
GetHuman1696571 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1696571
Dec 5th, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1696571 started working on this issue
Dec 5th, 2018 6:23pm