Groupon Customer Service Issues

I bought a Groupon deal from Metropolitan Med Spa (Six-session Hair Removal for Large Area) for $[redacted] on November 15, [redacted], paid with my credit card. Visited the spa on November 16, [redacted], and wasn't satisfied. It was difficult to schedule an appointment that suited me, resulting in a booking two weeks later than desired. Uncomfortable with the personal questions on the forms I was asked to fill out. Requesting to cancel my Groupon purchase and receive a refund as I've spent roughly 20 hours dealing with the issue, including speaking with my credit card company. Tried contacting Groupon's customer service but couldn't reach anyone. First time using Groupon and likely the last due to this frustrating and time-consuming experience. Need a refund of $[redacted] for a spa visit that may now be unusable. Unacceptable situation.

Hello Groupon Support Team, I recently bought 2 Groupons for a trip to Amsterdam and Paris. Unfortunately, the travel agency could not accommodate our preferred check-in and check-out dates. The fine print did not specify the limited availability within the selected date range, causing this inconvenience. Could I please request a refund for this purchase? The vouchers were redeemed for the travel agency to assist with the date selection. I hope to use Groupon for future trips with my companion but need this resolved first to ensure a better fit for our schedules. Thank you for your assistance. Best regards, Kevin Q.

I would like a refund as my party experience at Airbound was unsatisfactory. I arrived at 7 p.m. for my scheduled party in the pit room, but as of now at 8:06 p.m., I still have not been given the room. Despite arranging this with Lehman and Miss Judy on October 26th, I was told that the room was unavailable due to overbooking after a party from 5 to 7. Although I requested to stay in the pit room due to safety reasons given the short notice, Miss Judy declined and mentioned they had triple-booked the space for a party from 8 to 10. This lack of accommodation has left me incredibly frustrated and disappointed, ultimately ruining my daughter's party.

On November 15, [redacted], I bought a Groupon from Metropolitan Med Spa for a Six Session Laser Hair Removal on a Large Area for $[redacted]. The next day, November 16, I visited the spa to learn more about the procedure. I was dissatisfied and wanted to cancel immediately. I tried to cancel through my credit card company without success. They advised me to contact Groupon. I attempted to reach Groupon through their toll-free number and Live Chat, to no avail. Despite my efforts to find information online, I couldn't resolve my issue. I feel stressed about paying $[redacted] for a service I don't want. This has been a frustrating experience, and I hope to get a refund soon. Please email me at [redacted] for urgent assistance. Groupon Name: Sonya L Groupon Code: [redacted]1 Package: Metropolitan Med Spa Laser Hair Removal - Six Sessions For A Large Area Date of Purchase: November 15, [redacted] Total Charged: $[redacted] Request to Cancel and Refund: November 16, [redacted] I would appreciate a prompt response as time is of the essence for a full refund.

I ordered an electric blanket on November 2, [redacted], but I have yet to receive it. Despite my efforts to reach out to customer support, I have not received any response. This is my first time purchasing from your company, and I am eager to locate my order. Please contact me at your earliest convenience. My name is Mrs. Linda Jaynes, and you can reach me at [redacted]. I am looking forward to resolving this matter promptly. Thank you.

I received a confirmation from Groupon for my purchase on November 13, [redacted] with order number #1[redacted]59-[redacted]. According to FedEx, there was an issue with the shipping address provided to them. Despite my efforts, FedEx declined to provide an email confirming this. I am reaching out to request that you verify the shipping label created for FedEx to ensure the address is correct. At this point, even after speaking with both you and FedEx, I have not received the package. It seems like a repetitive cycle with no resolution in sight. I simply ask for the package to be delivered to the correct address, as per your promise in the confirmation that no further action was required on my part. Your assistance in resolving this matter promptly would be greatly appreciated.

I would like a refund for three Groupons that were mistakenly charged to my account and I was unable to use. When I visited SVS Vision on Thursday to purchase the $49 deal, I attempted to pay through Paypal twice, but it failed due to an error stating my card had expired. I then tried using just my credit card, but the transaction did not go through. Eventually, I had to purchase the glasses without using the Groupon. Upon returning home, I discovered that my bank account had been charged three times for the Groupon deal that had not actually gone through at the store. The SVS Vision representatives were unable to resolve the issue and mentioned they had never encountered this problem with Groupon before. I am requesting a prompt refund for all three charges.

When we ordered the cameras, we were specifically looking for two things - to ensure there was a remote and a hard drive. What good is a camera if you cannot rewind it? We came across one that was sixty-one percent off, with a picture showing the remote. This product used to cost $[redacted] but is now on sale for $[redacted] with 1 BT. There is no way this camera used to cost $[redacted] without a hard drive. However, upon receiving the package, we noticed there was no remote as shown in the picture and no hard drive. Additionally, the DVR is not the same as the one in the picture. This is concerning as we have never had any problems in the past. We are good customers and request assistance in resolving this mistake. Thank you for your support.

I have been waiting for my daughter's new bed order for a week now. Today was the scheduled delivery day, but it did not arrive. Groupon indicates that the package is in transit, yet FedEx tracking shows it as delivered. The package was left at the mailbox without any notification or attempt to deliver to the door. This lack of thorough delivery service has occurred before, and I am frustrated by this recurring issue. I am disappointed that the package was not brought to my attention properly. I expect better customer service that ensures packages are received securely. Knocking or ringing the doorbell should be the standard for deliveries. I am requesting a refund due to this unsatisfactory experience.

When we ordered the cameras, we specifically checked for two things: a remote control and a hard drive. It's essential to have both features for camera functionality. We came across a deal with a camera that was priced 61% off, originally $[redacted] but now on sale for $[redacted], which seemed like a great offer. However, upon receiving the package, we realized that the camera did not come with the remote as advertised, nor did it have a hard drive. Additionally, the DVR unit included was different from the one shown in the picture. This discrepancy is concerning as we always ensure accuracy in our orders. We have never encountered such issues before. We kindly request assistance in resolving this mistake promptly. We value the products we purchase and hope to have this matter rectified. Thank you for your support. Mark Mason

Hello, I purchased two Groupons for AMF bowling. Unfortunately, shortly after, my husband fractured his femur at the hip socket, followed by a severe bone density issue in his foot. Despite hoping for a recovery before the Groupons expire on Nov. 20th, that won't be possible. We kindly inquire if the expiration date could be extended. Although I know the paid amount can be used at the bowling alley, it doesn't cover much, which is why we opted for the Groupon. Thank you for your consideration.

I recently reached out to Flat Rate Doctors to book an appointment using a voucher I purchased. However, I was informed that they no longer accept Groupons. Despite my attempts to cancel the vouchers, Groupon's customer support was unhelpful. Now I have two vouchers - one for $39 and one for $35 - that I cannot use. I am frustrated by the lack of resolution and I am requesting a refund for the total amount of $74.00 for both vouchers. My email is [redacted]

We recently purchased a service from "A Breathe Rite Carpet and Air Duct Cleaning Company" to clean our air ducts. Although we've already paid $59.00, they are asking for an additional $4 for each vent not on the floor and $15 extra for cleaning return vents, which other companies typically include in their service. After purchasing the service with a 50% off promotion, they now expect a tip based on the original value of $[redacted], totaling $24 more. In total, they are requesting around $79 more on top of what we have already paid. We are not willing to be taken advantage of by a company that adds hidden fees and manipulates customers. We would like to receive a full refund so that we can seek the same service from a different local company offering a similar promotion. If arranging the same promotion is not feasible, we kindly request a refund of our money. Thank you.

I recently purchased two Groupons from Simplicity laser, one for a large area and one for a small area. Upon visiting for what should have been my 5th appointment, I was presented with a new form stating that any disputes would have to be arbitrated in Utah, which I found unacceptable since I live in AZ. When I declined to sign, they refused to provide service, insisting I contact Groupon for a refund. As I've already paid out of pocket and have a signed agreement with them, I believe a refund is appropriate in this situation. Thank you in advance for your assistance.

Subject: Groupon Refund Inquiry To the Groupon Customer Support Team, I am reaching out regarding a Groupon voucher I purchased for a hair salon visit intended for my mother's birthday in October [redacted]. After contacting Tiffany at Hair Connection in Modesto on Oakdale Rd, it was revealed that neither she nor the salon owner had any knowledge of the advertised deal. Subsequently, I spoke with the salon owner who confirmed the lack of awareness regarding the promotion. As my mother is unable to use the voucher, I kindly request a refund for this purchase. I have copied my mother on this email for reference. Sincerely, Eleanor D. Phone: [redacted] Email: [redacted] Link to Groupon Order: [redacted]

Last year, I bought a tanning Groupon that ended up causing me a lot of frustration. I used a new email address since my previous Groupon experience with Darque Tan over a year ago. After I got married, I updated my email and took advantage of a deal to purchase this Groupon for a vacation. Upon attempting to redeem it, the cashier had me click "redeem" before checking my name. Surprisingly, their system indicated I had previously used the same Groupon from over a year ago, even though I thought it was a different one from Darque Tan. Unfortunately, after "redeeming" it, I was told I couldn't get a refund or use it. Now, I'm seeking a refund for the purchase so I can apply it towards a different Groupon. Thank you for your help!

I request a $15.00 credit for my Kentucky Down Under pass purchase. Yesterday, I used the 25% off promo code PARTY to buy the pass, but encountered an error when trying to redeem it at the venue. The error message mentioned technical issues with Groupon. I was still allowed entry by the venue but I assured them I would redeem the pass once the problem was fixed. I canceled the initial purchase due to an email stating my credit card was the issue, although it wasn't. I updated my payment method for a new purchase attempt. However, when I tried to repurchase the pass with the PARTY promo code, I was informed the code couldn't be used, and I had to pay the full amount of $59.00 today to honor my agreement with the venue. This situation seems unjust to me. - Paul P.

Hello, I need assistance with an order issue. After buying a Mattress, I couldn't input a delivery address or update the payment card. Consequently, the payment was processed using my partner's card, and the mattress is going to my previous address at [redacted] Abbey Road, Barrow in Furness, Cumbria, LA13 9RH. I need it delivered to Lansdowne, Long Lane, Barrow in Furness, Cumbria, LA13 0PF. My name is L. Rollinson. Contact: [redacted]6 or [redacted]5. Please address this promptly as visiting the old location to retrieve it isn't feasible due to its size. I was surprised by the inability to modify my details. Kindly inform me quickly as the order indicates delivery in 2 days, not the expected 5-7 working days. Thank you.

I followed the instructions and called the studio yesterday. I left a message requesting the 12:45 PM class for today and asked for a callback, but I did not receive any response. This morning at 11:30 AM, I visited the studio and spoke with a lady who instructed me to attend the class at 12:30 PM. However, upon arrival, I was informed that the class was full. Furthermore, the lady mentioned that she couldn't accommodate me for the next class as my Groupon did not display my name. I presented the Groupon from my email to demonstrate that I purchased it, but she still declined, citing the lack of a printed name. Feeling frustrated by the experience, I decided not to take any yoga classes at that studio in the future.

I recently bought three tickets for the Holiday Jam in Anaheim, CA on December 8th, [redacted]. I wasn't able to apply the promo code PARTY for the additional 25% off. I also want to purchase one more ticket close to our current seats for a surprise for my girlfriend's birthday. A friend from college is joining us, so seating together would be fantastic. Getting the 25% discount on the tickets would be greatly appreciated. I've had a positive experience with Groupon before, and any assistance you can provide would be amazing for our upcoming trip to LA. Thank you, Sophia Cauley