The ad for Stone Creek Spa and the services were misleading and led to me purchasing a...
GetHuman1565684's customer service issue with Groupon from November 2018
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The issue in GetHuman1565684's own words
The ad for Stone Creek Spa and the services were misleading and led to me purchasing a groupon I have no interest in having. The groupon only states a ** minute couples massage which is what I wished to purchase. When I called to make my appointment I was not informed of any other details. When I contacted them again to change the date of my appointment I called almost every day for a week before someone finally answered the phone. This person then informed me that my groupon was only valid Tues-Fri when the ad specified Sun-Fri and that the package was actually for ** minutes of a steam room, ** minutes of massage, and wine. Neither I nor my boyfriend drink. In addition local spas offer regular price ** minute couples massages for less than ** dollars more than I paid for this groupon. I would never have purchased a ** minute massage for this price. In addition when I told the receptionist that that isn't what the groupon specified she said I could skip the stream room and get the full ** minutes for an additional ** dollars. I would like to be refunded the money as I cant use the groupon on the dates I can attend because they never responded to my voicemails and because it is clearly false advertising and they attempted to trick me out of more money in order to get the service I was told I was paying for.
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