I went to visit Reno this past Thursday-Saturday and was completely mortified with the...

GetHuman-roxxee's customer service issue with Groupon from November 2018

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The issue in GetHuman-roxxee's own words
I went to visit Reno this past Thursday-Saturday and was completely mortified with the Sands Regency hotel I purchased off Groupon. I couldn’t bear it, the room was filthy and wasn’t ventilated at all and the windows wouldn’t open. I have asthma so I immediately had a flare up. Tried to take a shower and the tub was stopped up so I called maintenance, he said he fixed the problem but he didn’t...the walls were so thin I could hear ppl banging on the walls all night so I didn’t sleep! The next morning I booked a room at the Peppermill because I wasn’t gonna sleep there another night! I was utterly disgusted you should take that place off your site, I wouldn’t wish that stay on my worse enemy!! I’m asking that my money be either refunded or credited to my account in some kind of way...what I went thru was terrifying and disgusting and it ruined my vacation...I never plan on going to Reno again!! I also planned a whiskey tasting tour while I was visiting and wasn’t able to use my groupon because their website said they were open until *, but it closes at * so I would like a refund for Branded Hearts Distillery as well! Worst. Trip. Ever!
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Groupon

Customer service issue
Reported by GetHuman-roxxee
Nov 12th, 2018 - 4 mons ago
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GetHuman-roxxee started working on this issue
Nov 12th, 2018 1:51am