I purchased a Groupon from Di'Elegante Skin & Beauty Clinique which expires on...

GetHuman1541339's customer service issue with Groupon from November 2018

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GetHuman1541339's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1541339 will want to follow the link below to head to their help center. We will check on GetHuman1541339 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1541339 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1541339's own words
I purchased a Groupon from Di'Elegante Skin & Beauty Clinique which expires on **********. I tried making an appointment per the instructions on November *, **** and was answered by a voicemail that directed me to a different number to text. After I texted the other number, me and the vendor agreed on a time at *:** **********. She told it was available and I said that would work. Afterward, I received no further contact from the vendor. When I contacted the same number to confirm on the day of, she stated I never made an appointment and it was my fault for not sending in more information...even though the information was never requested from her. She was incredibly rude very quickly. I understand your refund policy but hope you will make an exception. I'm even happy for a groupon credit, I just have no interest in doing business with this vendor.
GetHuman1541339 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1541339
Nov 11th, 2018 - 4 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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GetHuman1541339 started working on this issue
Nov 11th, 2018 8:00pm