I’ve been emailing back-and-forth for a few days now I had accidentally purchased a few...

GetHuman1539220's customer service issue with Groupon from November 2018

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Help with my Groupon issue
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GetHuman1539220's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1539220 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1539220 can let us know if they help or not.
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Before contacting them, items GetHuman1539220 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1539220's own words
I’ve been emailing back-and-forth for a few days now I had accidentally purchased a few Groupon‘s back in September and was unaware of it until I was looking through my coupons recently I reached out to a few of your support members to see how I could get refunded they told me the only way I could get refunded would you be to click on the trade in button on the Groupon items however when I go to do that there is no trading button so I need to see how I can trade in those things on Groupon since I can’t get a refund nobody is reaching out to me and I’m starting to get very upset some of these vouchers that I paid for in September and did not know about until recently or about to expire so I want to get this validated and corrected Before I run out of time I need someone to email Me back in regards to this it’s very important and I want to make sure that if I’m going to spend money and not know about it at least it’s for something I want and not something I don’t want you guys of already stated that I’m not going to get the refund but I think it’s absolute nonsense that I don’t get the Groupon bucks and you guys keep Avoiding helping me.

GetHuman1539220 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman1539220
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 83009 others
0 customers following this

Timeline

GetHuman1539220 started working on this issue
Nov 11th, 2018 7:21am

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