Purchased a Perfect Touch Cleaning Service (three hours of cleaning with three cleaners...

GetHuman1528416's customer service issue with Groupon from November 2018

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Help with my Groupon issue
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GetHuman1528416's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1528416 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1528416 can let us know if they help or not.
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Before contacting them, items GetHuman1528416 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1528416's own words
Purchased a Perfect Touch Cleaning Service (three hours of cleaning with three cleaners), Groupon: LG-*VKG-PFXC-F*SX-HT**. Unfortunately, the Perfect Touch Cleaning company failed to provide this service on my scheduled appointment date of *NOV**** @ ** AM MST. I contacted the company owner after *.* hours of waiting around and he stated that he was unable to get in touch with the service crew. He then offered to reschedule the service in a week. I then emphasized that I would not be rescheduling and requested a refund of $*** for service not rendered due to the company’s no show on my scheduled appointment date of *NOV****. The company owner then stated he was unable to provide a refund and instructed me to contact Groupon. Please assist with obtaining my refund of $*****Customer Name: Christal Maxwell

GetHuman1528416 did not yet indicate what Groupon should do to make this right.

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Customer service issue
Reported by GetHuman1528416
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 81747 others
0 customers following this


GetHuman1528416 started working on this issue
Nov 9th, 2018 7:30am