Someone used my CC to charge a ticket to a climbing gym in Bloomington, IL. I have mad...

GetHuman-tlrussm's customer service issue with Groupon from November 2018

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The issue in GetHuman-tlrussm's own words
Someone used my CC to charge a ticket to a climbing gym in Bloomington, IL. I have made several contacts to get this resolved and this is all I have from Groupon--essentially nothing. My CC has not been credited with the false charge. My phone number is ***-***-****.**Thank you,*TerriLee Russmann***Jubil John JP, Oct **, *:** PM IST:*Hi there,**We are very sorry for the delay in getting back to you, we appreciate your patience.**If your issue has not yet been resolved within the next ** hours, please reply back to this message for additional support.**Thank you,**Groupon Customer Support**Dylan S., Oct **, **:** PM IST:*Hi Terrilee,**Thanks for bringing this to our attention. I've passed this issue along to my supervisor for further assistance. Either my supervisor or I will get back to you once we've looked into this.**In the meantime, your billing information has been removed and the account has been temporarily deactivated while we investigate this matter.**Thank you for your patience and understanding as we work to assist you.**Thanks,**Dylan S..*Groupon Customer Support***Dylan S., Oct **, **:** PM IST:*Hi Terrilee,**I'm so sorry for the trouble.**I want to resolve this for you as soon as possible, so I'll need some more information to get to the bottom of this. Would you please provide the following details regarding the charges in question?**If the charges are on a credit*debit account, please provide the following information:*** The name on the card that was charged ** The type of card (Visa, MC, AmEx, etc.) ** The last * digits of the card ** The expiration date on card ** The amount of the charge(s) ** The date of charge(s) ** The billing address associated with the card**If the charges are on a PayPal account, please provide the following information:*** The PayPal invoice ID reflecting the charge—Example: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)** The email address registered to the PayPal account** The amount of the charge(s)**With this information, we can look into the issue and find a speedy solution. I want to assure you that we use industry-standard technology to ensure your billing information is secure on our site, and we will always fully investigate issues of this nature.**My apologies again for the trouble and I look forward to assisting you further.**Regards,**Dylan S.*Groupon Customer Support

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Customer service issue
Reported by GetHuman-tlrussm
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 81592 others
0 customers following this
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GetHuman-tlrussm started working on this issue
Nov 8th, 2018 11:29pm
GetHuman-tlrussm shared this issue with friends on Facebook
Nov 8th, 2018 11:33pm

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