On Oct. **, **** I ordered one Will package for ONE couple @ $**.**. Then I meant to bu...

GetHuman942658's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman942658's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman942658 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman942658 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman942658's own words
On Oct. **, **** I ordered one Will package for ONE couple @ $**.**. Then I meant to buy another of the same to gift to our daughter and son-in-law but I ended up seemingly just buying another Will package both from Willing.com. Then somehow I ended up with having bought a Will package from Willing.com for * couples in one package. I only want*need the ONE Will package for ONE couple and then to gift another Will package from Willing.com to our daughter and son-in-law. I do not need the two couple package Will(s) from Willing.com at all. I am a Groupon select member and was charged $**.** once then $**.** once. That's at least $**.** more than I need to spend on these. So, I either need it all cancelled and all my money returned or everything but ONE Will package for ONE couple then I can turn around and gift another. I have tried and tried to get help with this and an Abar Ahmed, I guess from the UK answered a ticket * I was given and gave me a link for the USA support. It did not work. The ticket * I was given is ******** and was given that on ********* after waiting days for help. I sent another email on ********* and was sent ticket *********. I need this taken care of in the United States. I am not in the UK. I need Groupon.com to get in touch with me so this can be remedied. If not I might as well quit dealing with Groupon after all the money I have spent (and lost). Enough is enough and I need some help, please?

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Groupon

Customer service issue
Reported by GetHuman942658
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 81079 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman942658 started working on this issue
Nov 8th, 2018 12:37pm
GetHuman942658 shared this issue with friends on Facebook
Nov 8th, 2018 12:38pm

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