From: *****@***.com *To: *****@***.com *Subject: Reminder: Complaint Handling - Other...

GetHuman1515447's customer service issue with Groupon from November 2018

2 views | 80361 similar | 0 following
Help with my Groupon issue
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GetHuman1515447's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1515447 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1515447 can let us know if they help or not.
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The issue in GetHuman1515447's own words
From: *****@***.com *To: *****@***.com *Subject: Reminder: Complaint Handling - Other (none of the above) complaint (Ticket *********) *Date: **st October **** at **:***** **- Please type your reply above this line -** ** ** Complaint Handling - Other (none of the above) complaint ** ** ** ** Hello, ** ** This is just a quick note to let you know I haven’t heard back from you after my last reply to your query. ** ** If the matter is resolved, I’m happy to close the ticket now. Once I close this ticket, you will receive a short customer satisfaction survey. If you want to fill it in, I’d really appreciate it. We’re really interested in any and all customer feedback, and we do our best to apply it to our working practices. ** ** If your issue hasn’t yet been resolved, please reply to this email and I will be happy to reopen this ticket for you. ** ** Alternatively, if you wish to speak to one of our advisors directly you can call us on **** *** **** Monday to Friday between *am and *pm. ** ** Kind regards, ** ** Surendar V. ** ** --- ** ---------------------------------------------- ** ** Surendar V., ** Oct, **:** BST ** ** Hi Carol, ** ** Thanks for getting in touch. ** ** I'm sorry to hear of the inconvenience that you have experienced with this deal. As you've already tried to make contact with the partner business, and have been unsuccessful, we will be happy to contact them on your behalf. In this instance, we shall pass on your contact details to the partner business and request that they get in contact with you. In order to do this, please could you provide me with the following details: ** ** - Your contact telephone number. ** - Your preferred email address. ** ** Please note that by providing us with this information you are giving your permission for these details to be passed on to the partner business. This is optional* if you are unhappy for your details to be passed on then let me know! ** ** If you have any further questions please let me know. ** ** Kind regards, ** ** Surendar V. ** ** ** Need help? Click here **

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Customer service issue
Reported by GetHuman1515447
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 80361 others
0 customers following this


GetHuman1515447 started working on this issue
Nov 7th, 2018 8:25am

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