I bought a Groupon gift for my brother (massage package) and later discovered that the...

GetHuman1496101's customer service issue with Groupon from November 2018

1 view | 79004 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman1496101's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Groupon help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1496101 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1496101's own words
I bought a Groupon gift for my brother (massage package) and later discovered that the business only has one employee working there. The business has been extremely difficult to get in contact with and when we were finally able to get in touch with them we learnt that they were fully booked and there next available date is in December while we are on vacation. Now we return January ** and by the time the deal expires. I am extremely upset and find this very unprofessional and if I had know the business was understaffed I would have a booked a different package deal. Is there any way to either extend the package. We called the employer and she had mentioned we would have to pay an extra ** dollars but I find that completely ABSURD!! Why should I have to pay an additional fee for THERE inconvenience??? If extending the expiry date is not an option I'd prefer to get a refund so I can buy a new deal or book a service elsewhere. This is my first time using Groupon and thus far I am not impressed at all.

GetHuman1496101 did not yet indicate what Groupon should do to make this right.

How GetHuman1496101 fixed the problem

We are waiting for GetHuman1496101 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1496101 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1496101
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 79004 others
0 customers following this


GetHuman1496101 started working on this issue
Nov 4th, 2018 11:51pm

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies