I have a paypal charge for a deal I purchased Oct. **. On Nov. *,I could not log into...

GetHuman-agatopia's customer service issue with Groupon from November 2018

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The issue in GetHuman-agatopia's own words
I have a paypal charge for a deal I purchased Oct. **. On Nov. *,I could not log into the account I had created, of which I had ordered and paid through paypal. * The Chat Rep could not find the account I created, and looked up an old account of mine (email no longer in use), and also found no orders there. The Chat Rep cancelled my old email, set me up under a new User email, and I had reset my password. Meanwhile, I found out this morning Paypal sent money to Groupon (for the item there is no record of me ordering). I put in a dispute with Paypal for a refund. Afterwards, I tested my new Log In with Groupon, and strangely enough, the item there is no record of me ordering (but for which I have paid for) is sitting in The Cart?! I would still like the item if it is still available, but don't want to pay for it twice. I am assuming I should wait for a refund (via paypal dispute) first?

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Groupon

Customer service issue
Reported by GetHuman-agatopia
Nov 4th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 78741 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-agatopia started working on this issue
Nov 4th, 2018 3:49pm

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