Both my husband and I have been trying for over an hour to log into MY groupon account...

GetHuman1472292's customer service issue with Groupon from November 2018

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Help with my Groupon issue
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GetHuman1472292's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1472292 will want to follow the link below to head to their help center. We will check on GetHuman1472292 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1472292 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1472292's own words
Both my husband and I have been trying for over an hour to log into MY groupon account *. I keep getting the message that I don't have an account registered with my gmail address. I have been using *****@***.com for years to purchase groupons. I now need to return an item and have not made any progress trying to get info. on how to return the item. When I try to log in I keep getting told my address is wrong &*or my password is wrong. I want to return item *MKF-******L order * GG-WKSC-CWHT-****-**BB HELP PLEASE !!*I also need to get my gmail account with my correct password resolved. Your system turns me in circles.
GetHuman1472292 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1472292
Nov 2nd, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1472292 started working on this issue
Nov 2nd 5:56pm