We tried reserving a * bedroom unit at the polenisan isles resort an it kept saying pen...

GetHuman1464033's customer service issue with Groupon from November 2018

77160 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman1464033's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1464033's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1464033 will want to follow the link below to head to their help center. We will check on GetHuman1464033 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1464033 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1464033's own words
We tried reserving a * bedroom unit at the polenisan isles resort an it kept saying pending, so we called the hotel an they said that the room we tried booking wasnt available, but it still said pending so the staff member informed me that it will not charge my card since somebody already booked it, an clearly it wasnt us. So yesterday it still said pending, so we called again an they said it doesnt say pending on our end, so again they informed us everything would be fine, so this morning we get charged for the room am the stay was from oct**-nov*. Its November first why would I be charged for a room we tried booking two days ago? Anyways please get back at us, it was ***$ loss were looking at because of some technical service.
GetHuman1464033 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1464033 fixed the problem
We are waiting for GetHuman1464033 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman1464033 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1464033
Nov 1st, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 7 customers so far
Similar issue to 77160 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1464033 started working on this issue
Nov 1st 2:53pm