We tried reserving a * bedroom unit at the polenisan isles resort an it kept saying pen...

GetHuman1464033's customer service issue with Groupon from November 2018

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The issue in GetHuman1464033's own words
We tried reserving a * bedroom unit at the polenisan isles resort an it kept saying pending, so we called the hotel an they said that the room we tried booking wasnt available, but it still said pending so the staff member informed me that it will not charge my card since somebody already booked it, an clearly it wasnt us. So yesterday it still said pending, so we called again an they said it doesnt say pending on our end, so again they informed us everything would be fine, so this morning we get charged for the room am the stay was from oct**-nov*. Its November first why would I be charged for a room we tried booking two days ago? Anyways please get back at us, it was ***$ loss were looking at because of some technical service.
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Groupon

Customer service issue
Reported by GetHuman1464033
Nov 1st, 2018 - a mon ago
I have an issue with Groupon too
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Timeline
GetHuman1464033 started working on this issue
Nov 1st 2:53pm