I ordered * child tickets to NEC Birmingham National Pet Show on Tuesday. It’s Thursday...

GetHuman-nekodoll's customer service issue with Groupon from November 2018

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The issue in GetHuman-nekodoll's own words
I ordered * child tickets to NEC Birmingham National Pet Show on Tuesday. It’s Thursday and order is still pending. I did a live chat with customer service and he said to wait **-** hours. I need to print these out tomorrow and the show is on the *rd (Sat). I was told the order can’t be stopped and will only get a refund if it goes after the date (the *rd which is the day of the show) so I can’t even order tickets elsewhere. I already have mine as I ordered straight from NEC but can’t get my kids now.
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Customer service issue
Reported by GetHuman-nekodoll
Nov 1st, 2018 - a mon ago
I have an issue with Groupon too
Seen by 2 customers so far
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GetHuman-nekodoll started working on this issue
Nov 1st 10:32am
GetHuman-nekodoll indicated the issue is not fixed yet.
Nov 1st 10:33am