I purchased a gift on Groupon that included a **-minute body massage and a **-minute ho...

GetHuman-lensatok's customer service issue with Groupon from October 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lensatok's own words
I purchased a gift on Groupon that included a **-minute body massage and a **-minute hot-stone foot massage from Healing Foot Spa. The spa, however, only has male massagers. Due to religious beliefs, the friend that I bought the gift for (who is female) can only receive massages from female massagers. She went to the spa to discuss any other options the spa might have that would allow her to receive a massage, but there was no negotiation by the spa employees and she was sent home without a massage. The Groupon listing did not mention the fact that the spa only has male massager and, since I was not familiar with the spa before-hand, there was no way of me knowing. The voucher now cannot be redeemed and I would like a refund on my purchase.

GetHuman-lensatok did not yet indicate what Groupon should do to make this right.

How GetHuman-lensatok fixed the problem
I contacted Groupon through chat services and they enabled a Trade In option for my purchase. The amount I spent on this purchase was converted to Groupon Bucks, where I am able to use it towards other purchases within the app during the next ** hours.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.
How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Customer service issue
Reported by GetHuman-lensatok
Oct 27th, 2018 - 3 years ago
GetHuman-lensatok shared how to fix
Seen by 29 customers so far
Similar issue to 75300 others
0 customers following this
Items needed
Name on account
Email on account
Billing address


GetHuman-lensatok started working on this issue
Oct 27th, 2018 11:47pm
GetHuman-lensatok confirmed the issue is fixed. Hooray!
Oct 28th, 2018 4:52am

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