Myself and my sister ordered massages for our other sisters birthday. We have phoned th...

GetHuman1391260's customer service issue with Groupon from October 2018

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Help with my Groupon issue
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GetHuman1391260's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1391260 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1391260 can let us know if they help or not.
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Before contacting them, items GetHuman1391260 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1391260's own words
Myself and my sister ordered massages for our other sisters birthday. We have phoned the massage company to book but they say the don’t have appointments at the times we can make before the voucher runs out. We asked them to extend the voucher but they will not. Also my sister is now pregnant but under ** weeks so cannot gave a massage. The company has said that they can only provide a mini treatment to replace this but we have paid for a full treatment. *We have tried to be accommodating as we want to go and have the massage as it’s for a family birthday but he company are being very un-accommodating and unhelpful. They have sold us a product which they cannot fulfil and as a result we would like our money returned so we can purchase something which can actually be provided. *Thanks Emma

GetHuman1391260 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman1391260
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 72899 others
0 customers following this

Timeline

GetHuman1391260 started working on this issue
Oct 22nd, 2018 4:56pm

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