I paid for my groupon and it doesn't show in vouchers. Also wanted to use promo code...

GetHuman-jupiterh's customer service issue with Groupon from October 2018

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The issue in GetHuman-jupiterh's own words
I paid for my groupon and it doesn't show in vouchers. Also wanted to use promo code, but there was no option for it. I bought the $*.** deal and unsure if I could have used both. I bought the deal b*c there was no promo, & no chat option either. I asked chat for help earlier, but the chat option was gone. If chat has hours it should be on the web-site so ppl don't waste time looking for something that's not there. Better customer service might get more ppl using Groupon. But, where is my voucher? Can I use promo also? How to get chat?
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Groupon

Customer service issue
Reported by GetHuman-jupiterh
Oct 21st, 2018 - a mon ago
I have an issue with Groupon too
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GetHuman-jupiterh started working on this issue
Oct 21st 2:35am