Hello, my name is Aliza Kenny and my fianc* Marilyn (Meg) Haase ordered tickets using m...

GetHuman1381306's customer service issue with Groupon from October 2018

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GetHuman1381306's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1381306 will want to follow the link below to head to their help center. We will check on GetHuman1381306 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1381306's own words
Hello, my name is Aliza Kenny and my fianc* Marilyn (Meg) Haase ordered tickets using my credit card and purchased the wrong nightmare New England tickets for the wrong day and we never used the scan code. I have contacted my credit card company already to cancel this transaction. However, the charge has not went through yet and I was told to contact you first before it does. Please help me ASAP the credit card number on file is **************** I’m not sure what my fianc*’s email is so that is the only way I would assume you could look me up. If the email is needed I can ask her tonight when she is off work
GetHuman1381306 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1381306
Oct 20th, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 5 customers so far
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GetHuman1381306 started working on this issue
Oct 20th, 2018 3:14pm