I ordered an escape room coupon to be used for my bfs birthday and i wasnt able to use...

GetHuman-blfloria's customer service issue with Groupon from October 2018

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The issue in GetHuman-blfloria's own words
I ordered an escape room coupon to be used for my bfs birthday and i wasnt able to use it because it didnt appear anymore and i just bought it last month. the coupon doesnt expire until ** days and here is the pay pal reciept Sep *, **** **:**:** PDT *Transaction ID: *TW*****UR******* * * **Hello brianna florian,*You authorized a transaction to Groupon Inc. Money won't leave your account until Groupon Inc processes your order.**Thanks for using PayPal. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear.**Merchant *Groupon Inc *https:**www.groupon.com*support ****-***-*****Instructions to merchant *You haven't entered any instructions.* Next time, you could earn *% cash back on every purchase with the PayPal Cashback Mastercard.*Description*Unit price*Qty*Amount*Deal purchase *$**.** USD***$**.** USD*Subtotal*$**.** USD*Total*$**.** USD*Payment*$**.** USD**Payment sent from *****@***.com*The final payment amount may change when the merchant completes the order.**Invoice ID: *a******-***d-*eaf-****-**e*ba***f*e**Issues with this transaction?*You have *** days from the date of the transaction to open a dispute in the Resolution Center.**Questions? Go to the Help Center at www.paypal.com*help.**Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page or please contact us toll free at *-***-***-****.*You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.
i needed this for his birhday event!!
refunding me and giving me my original coupon
emailed groupon twice
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Groupon

noda escape room
Customer service issue
Reported by GetHuman-blfloria
Oct 20th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 72125 others
0 customers following this
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Timeline

GetHuman-blfloria started working on this issue
Oct 20th, 2018 1:27pm
GetHuman-blfloria indicated the issue is not fixed yet.
Oct 20th, 2018 1:29pm