I have an account and I sell on Groupon marketplace. My account got suspended indefinit...

GetHuman1377207's customer service issue with Groupon from October 2018

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The issue in GetHuman1377207's own words
I have an account and I sell on Groupon marketplace. My account got suspended indefinitely because of my metrics. Here is my score card:**Metric*Description*Goal*****-**-*******-**-*******-**-*******-**-***On Time Tracking Upload** business days from order placed date*****%****.**%****.**%****.**%****.**%*On Time Tracking Movement** business days from order placed date*****%****.**%****.**%****.**%****.**%*On Time Delivery*** business days from order placed date*****%****.**%****.**%****.**%****.**%*Invalid Tracking Rate*Orders shipped before order date or shipped to wrong location****.*%*.**%*.**%*.**%*.**%*Order Cancel Rate*Non-*-Hour Cancelled Orders****.**%*.**%*.**%*.**%*.**%*Order Return Rate*Returned Orders****.**%*.**%*.**%*.**%*.**%*On Time Customer to Merchant Ticket Responses** business days from customer contact*****%*N*A*N*A*N*A*N*A*Overall CPU*Customer Contacts Per Unit Sold****.*%*.**%*.**%*.**%*.**%***Can you please explain to me how is this score card bad. I am very confused.
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Groupon

Customer service issue
Reported by GetHuman1377207
Oct 19th, 2018 - a mon ago
I have an issue with Groupon too
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GetHuman1377207 started working on this issue
Oct 19th 6:33pm