On October **th I purchased a Groupon for $** to Sam's Club. It did not work when I put...

GetHuman1376857's customer service issue with Groupon from October 2018

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Help with my Groupon issue
GetHuman1376857's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1376857 will want to follow the link below to head to their help center. We will check on GetHuman1376857 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1376857 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1376857's own words
On October **th I purchased a Groupon for $** to Sam's Club. It did not work when I put in my number then it would not use or rather except my email said it was already used. I have an old account but it is no longer in use. I would like a refund of the $** that was taken out of my account on October **th. I would appreciate a response to this. I have written several emails to you but it must have been the wrong address for you never respond. Thank you Sheryl
GetHuman1376857 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1376857
Oct 19th, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 71811 others
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Timeline
GetHuman1376857 started working on this issue
Oct 19th 5:41pm
GetHuman1376857 shared this issue with friends on Facebook
Oct 19th 5:42pm