Made an appointment as a gift for a massage for a friend on Saturday. I emailed the man...

GetHuman1376087's customer service issue with Groupon from October 2018

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The issue in GetHuman1376087's own words
Made an appointment as a gift for a massage for a friend on Saturday. I emailed the manager and gave her a screenshot of the Groupon and my credit card so she could run a tip so the person I gave it to as a gift would not have to pay. When he showed up, the place was locked and closed. The manager cashed in the Groupon and said my friend didn’t show up for the appointment. I told her I would post on social media what she did and she said she would honor a couples massage on a Saturday for us both. When I emailed her today, she said they are only taking appointment la now Mon- Fri *:**-*:**. We can’t make those times and she knows that. I have emails to back me up. I have never had this problem before. It’s terribke business. I would really like a refund and I will book the massage elsewhere. Can you please help me?
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Customer service issue
Reported by GetHuman1376087
Oct 19th, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
Similar issue to 71706 others
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GetHuman1376087 started working on this issue
Oct 19th, 2018 3:43pm