Headset stop working all together.The left side stopped first now the right side does n...

GetHuman1371123's customer service issue with Groupon from October 2018

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The issue in GetHuman1371123's own words
Headset stop working all together.The left side stopped first now the right side does not work. I have had communications with Manivannan *Groupon Customer Support agent for several weeks now .....See the below:**Logo*Your Support Question***Manivannan A, Oct **, *:** PM IST:*Hi Phyllis,**Thanks for reaching out and I apologize for any trouble here.**I see that the voucher was purchased on ********** and there is no warranty advertised on the deal page. Since this item is sold by a third-party merchant, they'll take care of ensuring the fulfillment, delivery, and quality of the item. If you have any questions or concerns about your order, it's best to reach out to them directly by visiting your My Groupons page on the website or mobile app. Don't have the mobile app? Download it here. Once there, select View Details next to your order and you'll be able to view your order details and contact the merchant.**If you've already reached out to the merchant, but haven't heard back from them within ** hours, we're happy to contact them on your behalf. We'll be able to provide the best service when you include your ticket number, which you can find in your account by following these steps:**Go to your item's order page, click on the Tickets tab, and note the ticket number.*Then, send us that ticket number and your phone number.*I hope this information helps. Please let me know if I can assist you with anything else.**Thanks,**Manivannan A*Groupon Customer Support**None of the above info works so all I want is a replacement headset.*Ms Fells
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Groupon

Customer service issue
Reported by GetHuman1371123
Oct 18th, 2018 - a mon ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman1371123 started working on this issue
Oct 18th 7:02pm