i ordered a backpack from Avenue A stores LLC on groupon. I see that it says no refunds...

GetHuman-ziggytjt's customer service issue with Groupon from October 2018

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The issue in GetHuman-ziggytjt's own words
i ordered a backpack from Avenue A stores LLC on groupon. I see that it says no refunds unless product is defective. I used it one time and the zipper broke. I am trying to find out how to contact the company. I googled the return address on the package it's an empty office space. I have used groupon in the past without any problems. but not going to be using it again unless I van at least contact a person when I have an issue
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Groupon

Customer service issue
Reported by GetHuman-ziggytjt
Oct 18th, 2018 - a mon ago
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GetHuman-ziggytjt started working on this issue
Oct 18th 11:26am