I had purchased a Groupon for * tandems at go skydive Boston. After booking, paying a b...

GetHuman1364011's customer service issue with Groupon from October 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1364011 will want to follow the link below to head to their help center. We will check on GetHuman1364011 later to make sure it's all set or try to help escalate.
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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1364011's own words
I had purchased a Groupon for * tandems at go skydive Boston. After booking, paying a booking fee, and waiting at the drop zone for * hours the day of my jump my tandems had to be rescheduled so I scheduled them for the following week. The morning of the rescheduled date I received an email saying that due to weather I once again had to reschedule. I both called multiple times AND emailed the company to reschedule without hearing back from them on either platform. The skydiving season came to a close and I lost my Groupon deal and was never able to skydive because the company never got back to me. I am VERY disappointed to be out almost $*** when I couldn’t get in touch with the company.
GetHuman1364011 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1364011
Oct 17th, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
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GetHuman1364011 started working on this issue
Oct 17th, 2018 3:38pm