Hotel will refund but only to Groupon

GetHuman-devaandr's customer service issue with Groupon from October 2018

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The issue in GetHuman-devaandr's own words
I’m trying to get a refund, they cancelled the room but will only refund to Groupon ... Had reserved a hotel room, it was beyond nasty, had to buy a bottle of tilex, to clean the shower, heater didn’t work, actual mold on the furniture, hard to sleep because of the smell and discomfort. Told front desk we would not stay second night, they said we had to contact you, and you would have to request refund. *The Groupon number was ****-******-******
Giving you the refund
I’ve been a Groupon customer since Moses was a little boy.
I have an issue with Groupon too
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Groupon

Hotel reservation
Customer service issue
Reported by GetHuman-devaandr
Oct 17th, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 11 customers so far
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Timeline
GetHuman-devaandr started working on this issue
Oct 17th 3:09pm