This is the second time I had to return mats because you sent the wrong color or these...

GetHuman1339661's customer service issue with Groupon from October 2018

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The issue in GetHuman1339661's own words
This is the second time I had to return mats because you sent the wrong color or these were discolored on both ends. When I tried to return these today this is what happened when I got a message from you. Must be received today. so I chatted and this is their response. Was anyone reading? Still no answer to my concern.**pumphrey*:**:** PM*Issue: return says it must be received today. I just got it*Paula Andrea P*:**:** PM*Thank you for contacting Groupon Customer Support. My name is Paula, how are you today?**Patricia S Pumphrey*:**:** PM*ok*Paula Andrea P*:**:** PM*Can you tell me please for what item?**Patricia S Pumphrey*:**:** PM*the mats*Patricia S Pumphrey*:**:** PM*I have printed the label but the post office is closed*Patricia S Pumphrey*:**:** PM*This is the second order for mats I had to return*Paula Andrea P*:**:** PM*Let me see what I can do. Patricia, would you mind holding for a moment while I look into this? **Patricia S Pumphrey*:**:** PM*ok*Paula Andrea P*:**:** PM*And it was for an exchange or for a refund?**Patricia S Pumphrey*:**:** PM*refund*Paula Andrea P*:**:** PM*Thanks for following up.**Unfortunately, we're still unable to confirm that this return made it back to us successfully. We are unable to proceed with a refund at this time without confirmation of having received the returned product. I apologize for any inconvenience this may cause.**If your return is still in transit, we will reach out to you when it is received by our return warehouse with an email confirmation and an estimated time frame for refund.**Patricia S Pumphrey*:**:** PM*It is not in the mail yet. I just got it. The message when I requested the refund says it must be there today. I just received them yesterday.*The operator has ended the chat. T

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Customer service issue
Reported by GetHuman1339661
Oct 13th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 69106 others
0 customers following this


GetHuman1339661 started working on this issue
Oct 13th, 2018 7:02pm