This is the second time I had to return mats because you sent the wrong color or these...
GetHuman1339661's customer service issue with Groupon from October 2018
Help with my Groupon issue
First: share to improve GetHuman1339661's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1339661's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1339661 will want to follow the link below to head to their help center. We will check on GetHuman1339661 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1339661 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1339661's own words
This is the second time I had to return mats because you sent the wrong color or these were discolored on both ends. When I tried to return these today this is what happened when I got a message from you. Must be received today. so I chatted and this is their response. Was anyone reading? Still no answer to my concern.**pumphrey*:**:** PM*Issue: return says it must be received today. I just got it*Paula Andrea P*:**:** PM*Thank you for contacting Groupon Customer Support. My name is Paula, how are you today?**Patricia S Pumphrey*:**:** PM*ok*Paula Andrea P*:**:** PM*Can you tell me please for what item?**Patricia S Pumphrey*:**:** PM*the mats*Patricia S Pumphrey*:**:** PM*I have printed the label but the post office is closed*Patricia S Pumphrey*:**:** PM*This is the second order for mats I had to return*Paula Andrea P*:**:** PM*Let me see what I can do. Patricia, would you mind holding for a moment while I look into this? **Patricia S Pumphrey*:**:** PM*ok*Paula Andrea P*:**:** PM*And it was for an exchange or for a refund?**Patricia S Pumphrey*:**:** PM*refund*Paula Andrea P*:**:** PM*Thanks for following up.**Unfortunately, we're still unable to confirm that this return made it back to us successfully. We are unable to proceed with a refund at this time without confirmation of having received the returned product. I apologize for any inconvenience this may cause.**If your return is still in transit, we will reach out to you when it is received by our return warehouse with an email confirmation and an estimated time frame for refund.**Patricia S Pumphrey*:**:** PM*It is not in the mail yet. I just got it. The message when I requested the refund says it must be there today. I just received them yesterday.*The operator has ended the chat. T
GetHuman1339661 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1339661 fixed the problem
We are waiting for GetHuman1339661 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.