I have a Groupon for Essence Massage. I have tried to call and text to make an appoint...

GetHuman-robinkoo's customer service issue with Groupon from October 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-robinkoo will want to follow the link below to head to their help center. We will check on GetHuman-robinkoo later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-robinkoo's own words
I have a Groupon for Essence Massage. I have tried to call and text to make an appointment, but I have not received any call back or any text back. I would like to either get a refund or exchange this Groupon.
GetHuman-robinkoo did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-robinkoo
Oct 12th, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman-robinkoo started working on this issue
Oct 12th 10:13pm