I accidentally ordered two of the same item and have a duplicate extra large, vacuum-se...

GetHuman1334122's customer service issue with Groupon from October 2018

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1334122 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1334122 can let us know if they help or not.
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Before contacting them, items GetHuman1334122 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1334122's own words
I accidentally ordered two of the same item and have a duplicate extra large, vacuum-sealed dog bed which is still unopened in the Groupon package. It is listed as a "free returns" item in the fine print. Due to some snafu for which there is a posted Groupon apology, the tracking information is not complete on Groupon and the item does not show on Groupon as being delivered. This us not a problem in and of itself, as the FedEx site does show delivery via USPS and of course I have the item, so that's moot. The PROBLEM is that because there is no delivery confirmation in Groupon, there is also no link to print a return label which I understand is necessary. The package was shipped from Hebron, KY to me (Sue Johnson) at **** S **th East Ave Tulsa OK *****. There are two numbers on the label: ********* under a bar code at the bottom and a USPS Tracking bar code and number **** **** **** **** **** **. Please email or even mail me a return label with return instructions. Thank you!

GetHuman1334122 did not yet indicate what Groupon should do to make this right.

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Customer service issue
Reported by GetHuman1334122
Oct 12th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 68628 others
0 customers following this


GetHuman1334122 started working on this issue
Oct 12th, 2018 6:52pm

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