I accidentally ordered two of the same item and have a duplicate extra large, vacuum-se...

GetHuman1334122's customer service issue with Groupon from October 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1334122's own words
I accidentally ordered two of the same item and have a duplicate extra large, vacuum-sealed dog bed which is still unopened in the Groupon package. It is listed as a "free returns" item in the fine print. Due to some snafu for which there is a posted Groupon apology, the tracking information is not complete on Groupon and the item does not show on Groupon as being delivered. This us not a problem in and of itself, as the FedEx site does show delivery via USPS and of course I have the item, so that's moot. The PROBLEM is that because there is no delivery confirmation in Groupon, there is also no link to print a return label which I understand is necessary. The package was shipped from Hebron, KY to me (Sue Johnson) at **** S **th East Ave Tulsa OK *****. There are two numbers on the label: ********* under a bar code at the bottom and a USPS Tracking bar code and number **** **** **** **** **** **. Please email or even mail me a return label with return instructions. Thank you!
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Customer service issue
Reported by GetHuman1334122
Oct 12th, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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GetHuman1334122 started working on this issue
Oct 12th 6:52pm