My flight was delayed so I got in late and wasn't able to check in. I called multiple t...

GetHuman-joeyadri's customer service issue with Groupon from October 2018

2 views
 | 
68816 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-joeyadri's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-joeyadri's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joeyadri will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-joeyadri can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-joeyadri may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-joeyadri's own words
My flight was delayed so I got in late and wasn't able to check in. I called multiple times, finally getting ahold of someone. I asked if I could cancel the other * nights since I was forced to find a new place to stay the first night anyway. She told me to talk with the manager in the morning. I went back to the hotel the next morning asking if I could cancel the other two nights or get into my room today. The manager was extremely rude and told me my room was already given to someone else as I qualified as a "no show" so I dont get a refund and I dont get my room. She refused to hear me out so I left and contacted the regional manager. The regional manager offered to talk with groupon about getting me a couple nights refunded. He asked me to contact groupon and get a policy number he can use to reference this case. I also talked with someone on the groupon live chat who was willing to do a refund if the hotel was offering one. Now I need a policy number so I can send that back to the regional manager. **This whole experience has been a nightmare and I'm completely fine with paying for the night that I didn't show up. I'm not okay with paying this hotel for * nights in a room that they already gave to someone else.
GetHuman-joeyadri did not yet indicate what Groupon should do to make this right.
How GetHuman-joeyadri fixed the problem
We are waiting for GetHuman-joeyadri to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-joeyadri fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-joeyadri
Oct 13th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 68816 others
0 customers following this
Timeline
GetHuman-joeyadri started working on this issue
Oct 13th, 2018 12:32am

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!
Call free anytime: 888-959-6783
Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians