I purchased a Groupon for Canvas on Sale for a **"x**" Canvas Print* Groupon * LG-*T*K...

GetHuman1333697's customer service issue with Groupon from October 2018

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The issue in GetHuman1333697's own words
I purchased a Groupon for Canvas on Sale for a **"x**" Canvas Print* Groupon * LG-*T*K-*Z*V-PXWG-XJZY. I began to place my order ******* and entered the code from my voucher. I then got a section where they asked for my credit card info. I thought because of the Groupon all costs were covered but could not figure out how to get to the next page, so I exited the process, and did more reading of the fine print only to realize that I would need to pay for shipping. I logged back in to attempt to complete the order with my credit card information, but there was nothing in my shopping cart, so I went back to Groupon to get my voucher code to start again but the voucher code had been redeemed. I contacted CanvasOnSale and they asked me to send a voucher as a PDF file and a screenshot of my shopping cart so they can check it. I don't have either of these. They said if I no longer have the redemption number I should contact Groupon so you can provide me with this number.*their reference number to me was ***D*NgluX.-****N*ZDZwL:ref **will you please help me get back to my voucher so I can complete this process? thank you. Beverly
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Groupon

Customer service issue
Reported by GetHuman1333697
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 68580 others
0 customers following this
Timeline
GetHuman1333697 started working on this issue
Oct 12th, 2018 5:54pm