Charges on my account are invalid. Not sure what is going on with order shipment and cancellation

GetHuman-alyciaka's customer service issue with Groupon from October 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alyciaka will want to follow the link below to head to their help center. We will check on GetHuman-alyciaka later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
The issue in GetHuman-alyciaka's own words
talk to someone to go through orders and charges ... Charge my account for items purchased and received and track orders to I can return with labels. Tell me what happened to my *** dollar trade.
This is confusing and exhausting. I just want to pay for what I want and ship cancelled items back.
I want someone to call and go over my account, tracking, charges, refunds, trade credit.
I love ordering online and I like your deals and convenience, however, it has it flaws and I need to be able to speak to someone
Chat calling email
I have an issue with Groupon too
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Groupon

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Customer service issue
Reported by GetHuman-alyciaka
Oct 11th, 2018 - a mon ago
I have an issue with Groupon too
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Seen by 3 customers so far
Similar issue to 67973 others
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Timeline
GetHuman-alyciaka started working on this issue
Oct 11th 3:14pm