I bought a deep tissue massage from Kneading Therapy and I called to set an appointment...

GetHuman1319058's customer service issue with Groupon from October 2018

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Help with my Groupon issue
GetHuman1319058's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1319058 will want to follow the link below to head to their help center. We will check on GetHuman1319058 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1319058's own words
I bought a deep tissue massage from Kneading Therapy and I called to set an appointment and her recording said the best way to contact her was by sending a message on her phone which I did on Sept .**th she called * time and said she had appointments * weeks out and I could not talk at that time . I called and messaged her again , the last time on Oct. * and still no response. I do not have time to keep texting her as I am busy also so I would like a refund or switch to another massage because she obviously does not want the business.
GetHuman1319058 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1319058
Oct 11th, 2018 - a mon ago
I have an issue with Groupon too
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Seen by 2 customers so far
Similar issue to 67959 others
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Timeline
GetHuman1319058 started working on this issue
Oct 11th 2:55pm
GetHuman1319058 shared this issue with friends on Facebook
Oct 11th 2:56pm