Myself and my partner booked on groupon a deal for Sofitel Dubai for a spa deal. We b...

GetHuman-shaun_ha's customer service issue with Groupon from October 2018

64894 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-shaun_ha's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-shaun_ha's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shaun_ha will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-shaun_ha can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-shaun_ha may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-shaun_ha's own words
Myself and my partner booked on groupon a deal for Sofitel Dubai for a spa deal. We booked it and they appeared in the purchased section. We contacted Sofitel and booked the spa treatments. We only had one code but they said that was fine we could give the other one on arrival. We are due to go there this morning and now we have been emailed saying it’s unsuccessful. But I don’t have internet banking to make sure the payment has not gone through. I have used my card out here no problem. Please help.
GetHuman-shaun_ha did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-shaun_ha fixed the problem
We are waiting for GetHuman-shaun_ha to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shaun_ha fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-shaun_ha
Oct 3rd, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 64894 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-shaun_ha started working on this issue
Oct 3rd, 2018 4:50am