I purchased an NFL Philadelphia Eagles Welcome sign and it never came. I ended up getti...
GetHuman-je_ashtr's customer service issue with Groupon from September 2018
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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-je_ashtr will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-je_ashtr can let us know if they help or not.
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The issue in GetHuman-je_ashtr's own words
I purchased an NFL Philadelphia Eagles Welcome sign and it never came. I ended up getting the item for around *$ because I had a coupon for free shipping. Someone I spoke to with Groupon customer service told me they refunded me and that I could repurchase the item. However, the item is now **$ and I do not have the coupon for free shipping any more. I don’t see this as fair, as I never received the item, even though it said shipped. I contacted the shipping company and no one had any recollection. I asked neighbors and I even drove to my old address to see if it by chance was delivered there and it was not. So I would like this item, and I would like to purchase it for what I originally purchased it for and I want it sent to my correct address of *** S. *nd Street Sunbury PA*****. Please let me know how this can happen.
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GetHuman-je_ashtr indicated the issue is not fixed yet.
Sep 26th, 2018 7:13pm
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