I purchased * of *months Large Box Urthbox shipments by Groupon. Shortly after I purcha...

GetHuman-aael's customer service issue with Groupon from September 2018

Help with my Groupon issue
The issue in GetHuman-aael's own words
I purchased * of *months Large Box Urthbox shipments by Groupon. Shortly after I purchased it, I tried to redeem voucher. But it didn't work. Nonsense to me that I can't redeem something I have rightly paid for.*I let Groupon know about my situation and they told me to let Urthbox know as they have said in their own words "Merchants can do something about related Vouchers." I let Urthbox know the next day but Urthbox personnel said they can't do anything about Voucher redemption less they had the Voucher code. So my hands are tied.
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Customer service issue
Reported by GetHuman-aael
Sep 25th, 2018 - 2 mons ago
I have an issue with Groupon too
Seen by 8 customers so far
Similar issue to 62573 others
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GetHuman-aael started working on this issue
Sep 25th 10:56pm
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Sep 25th 10:56pm
GetHuman-aael indicated the issue is not fixed yet.
Sep 26th 11:14pm