Groupon Customer Service Issues

I have been billed $50 for a Groupon from "Dentistry on Hill" that I did not purchase. The charge appeared on my credit card statement on 26 July [redacted], but I only noticed it on 10 September. The Groupon does not show up in My Groupons, which makes me think I never bought it. I have informed my credit card company that this charge is unauthorized, and they will dispute it if Groupon does not reverse it. I am hoping Groupon will resolve this issue promptly. You can contact me at [redacted] or via email at [redacted] Thank you for addressing this matter.

Dear Sir/Madam, I received defective items that do not match the description on the website. I am awaiting a confirmation for the collection of these items. Please refer to the details below: Preferred collection date: 24/09/[redacted] Second preferred collection date: 28/09/[redacted] Third preferred collection date: 01/10/[redacted] Number of parcels to be collected: 3 boxes Items numbers for collection: [redacted], [redacted], [redacted] Mobile telephone number: [redacted] Collection address: Same as the delivery address Best Regards, Rahulan

It was frustrating to finally arrange a cleaning after days of trying, only to be faced with a long wait for an appointment. I found it disappointing that Groupon bookings seemed to be given lower priority, putting me further back in the queue. I was then informed that the stairs, which were the main reason for my booking, could not be cleaned. I was told that I couldn't swap rooms for the stairs and was blamed for missing the cleaning exclusions in the fine print. The lack of an office or contact number added to my concerns about the company. I would appreciate a refund for the coupon or credit for a future purchase. This experience has soured me on Groupon, and I don't plan to use it again.

I bought three massages on 7/9, and my first appointment was scheduled for 9/13, located 45 minutes away. Despite my GPS, I couldn't find the spa. Even after leaving a message and receiving no call back, I couldn't locate the business. I believe this is a scam and will not attend my Oct 12 session. I am requesting a refund to my Visa, not a Groupon credit. If I don't receive a prompt refund, I will contact the Federal Trade Commission. I plan to close my Groupon account and discontinue using their services. Thank you for your assistance. Regards, K. Freeman

I bought a voucher for a tanning salon in the Twin Cities area, but I received two vouchers instead of one. When I tried to use the voucher, I was informed that I couldn't because I had used a similar one last year. This situation is frustrating because in the past, Groupon would prevent you from buying a voucher that wouldn't work. Now, not only was I charged twice, I couldn't redeem the voucher at all. As a merchant on Groupon, I've stopped working with them due to their unprofessionalism and lack of concern for their merchants. I’m beginning to question if I should continue buying from Groupon. On top of that, I never received the fairy lights I purchased over a year ago, leaving me feeling like I've been taken advantage of.

I have attempted to communicate the issue through multiple messages but it seems there may be a misunderstanding. The vendor refunded my money to Groupon for a cancelled event, which per your refund policy, entitles me to a $[redacted].00 refund. However, despite my efforts since July, Karikalan from Groupon continues to redirect me to my bank. I am frustrated as I'm simply seeking what is rightfully owed to me. I hope for a resolution soon.

Hello, I responded to this email the following day, but I have not heard back from anyone since then. Please get in touch as soon as possible. Thank you, Klara Chat Name: Klara Feher Chat Ticket ID: [redacted][redacted]4

Kathy Miller and Lisa Rusciano made reservations through Groupon on August 27, [redacted], for a two-day stay at the Island Beach Resort on October 8-10, [redacted]. On September 8, [redacted], Kathy Miller was hospitalized for ten days due to a suicide attempt and is currently in a care facility for two months. They are seeking a full refund for both bookings made with their credit cards. Lisa Rusciano has been appointed as Kathy Miller's healthcare advocate and has durable power of attorney. If needed, documentation such as Kathleen's durable power of attorney can be provided upon request. They are thankful for the consideration and speedy handling of their refund request. Thank you for your assistance and understanding.

I wanted to surprise my daughter for her 21st birthday by getting her lip fillers, something she has always wanted. However, she received an email from Groupon saying I had canceled her gift, which was a complete shock to me. I had not confirmed the purchase as I needed to wait for my pay later tonight. This mistake ruined the surprise and caused issues with my daughter. We are both upset and frustrated. I did not place an order, so she should not have received any email. I am eager to know how this happened and what can be done to resolve it.

I have been trying to request a call back at [redacted] for several months regarding some issues and purchases. I am starting to think that Groupon suspended their phone service to avoid dealing with the questionable practices they are engaged in. My next course of action will be reporting Groupon to the attorney general because I am unhappy with how they are treating their paying customers who support their site and deals. All I want is a call back to discuss my account with Groupon. I am requesting someone to call me back as the customer support site is not helpful. Every time I try to submit something, it either shows an error message or promises a contact within 24 hours, which has not happened since May [redacted]. Despite my efforts, no one from Groupon has honored my request for a call back. My phone number is [redacted] and I am still waiting for a response. I have tried every means to communicate with Groupon without success. I will share my disappointing experience with everyone and will refrain from making any further purchases from Groupon. This is Tonia Green, and you can reach me at [redacted].

I am experiencing a problem with the Sam's Club membership I bought through Groupon that I haven't been able to use. I was informed at the Sam's Club membership desk that there were issues or errors with it and that I should reach out to Groupon. It is disappointing that I purchased a year-long membership, and after two months, I have not been able to enjoy the benefits despite paying for it. I am frustrated by the wasted time and lack of communication. Groupon, you need to address this situation properly before you can regain my trust as a customer. I have been trying to get a callback since May, and it is nearing October. The only way to resolve this matter is by contacting me at [redacted].

In May, I attempted to purchase tickets for the Motown musical. However, there was a technical issue, and I ended up being charged twice for two sets of tickets. I was only aware of the extra charge once I checked my account days later. Despite my efforts to contact Groupon's customer service, I have not received any response. I used to be a regular Groupon customer but will refrain from using their services until this matter is resolved. It has been months of seeking a resolution, all I ask for is a callback to address the issue. If I do not hear back soon, I am considering escalating this matter to the attorney general's office and the Better Business Bureau. My contact information is Tonia Green at [redacted]. I hope for a prompt response or will take further legal action.

Hello, I am Jocelyn V and I have a Groupon for IPL treatments at Beverly Hills Tejuvination Center, which expires today. Unfortunately, I cannot be exposed to the sun during these treatments and my schedule was already booked in advance with sun-related activities. I was unable to secure an appointment with Beverly Hills Rejuvenation Center afterward as they were fully booked and don't offer extensions. I was advised to contact Groupon Customer Service for potential options to use the remaining value elsewhere. I would appreciate speaking with someone about this matter. Thank you. My contact number is [redacted].

Hello, I came across a Groupon deal for Sparkling Maids offering 2 hours of cleaning for $45.00 or 4 hours for $90.00, but I managed to get a discount and paid $72.00 for the 4-hour service. However, despite multiple attempts over six weeks to reach out to Sparkling Maids via email and phone calls, I've had difficulty getting through. When I finally spoke to a representative, I was informed that the 4-hour service could be provided by one person, which was not clearly stated in the Groupon deal. This change in the terms makes the offer less appealing to me. I have already made the payment and would like a refund based on this new information. I no longer have the credit card used for this purchase, so I am unsure how a refund could be processed. I appreciate your guidance on how to proceed in resolving this issue. Thank you, R.W.

I have a family emergency and need to close all my accounts to liquidate my cash. I enjoy using Groupon but need to close my account. I have a Pope Fitness purchase that I would like a refund for before it expires. Additionally, I have $52 in Groupon bucks from returned purchases that I would like transferred back to my card rather than kept as Groupon bucks. I understand it's not a dollar-to-dollar exchange, but I would appreciate any assistance you can provide during this difficult time. Thank you in advance for your help.

I ordered a Samsung Note 5 phone case and Skullcandy wireless earbuds on September 21. Today, on the 25th, I noticed that my earbuds are preparing to ship, but the phone case still shows as ordered. The website states it takes 2 business days to ship, but it's been longer than that. Surprisingly, a Batman pop socket I purchased two days after the case is already ready to ship. I'm new to Groupon, and I hope this issue can be resolved promptly. I've heard great things about your service, so I'm hopeful you can fix this. Apologies for the frustration, and thank you.

My name is Shabila Shaeen and I recently received my order, Item Number [redacted], a 32 Piece Highland Red Tartan Dinner Set. Unfortunately, upon inspection, I discovered that four of the large plates were damaged and broken. Despite my attempts to reach Groupon's customer service, I was unable to find a phone number or email to contact them directly. When I checked My Groupon for options to return the item, I found none available. I am in urgent need of either a replacement for the damaged items or an immediate refund. This dish set was meant for my housewarming party on Thursday, September 27th, and the situation has caused me significant stress. I would appreciate a prompt response from Groupon to resolve this matter.

Good morning, I would like to address my recent order #LG-X1LWBBSH-MNVT-3WRN with Scend Spine Center. Unfortunately, I had to cancel my appointment due to being unwell on the scheduled day. Despite my attempts to contact them by phone, they did not respond. They informed me to reach out to Groupon for a refund. I have reservations about returning to the center as they were rude once I mentioned the Groupon deal, and I prefer a place with professional ethics. I hope for a prompt resolution. I used a gift card for the payment, which I no longer have. If a refund is processed, please transfer it to a different credit card. I am willing to provide the new card details upon request. Thank you for your assistance.

I ordered an NFL Philadelphia Eagles Welcome sign that never arrived. I got it for $9 with a free shipping coupon. After talking to Groupon customer service, they mentioned they refunded me so I could reorder it. The problem now is that the item is priced at $13 without the free shipping coupon. Despite the tracking saying it was shipped, I never received it, and no one seems to know where it is. I searched my old address and asked neighbors, but it's nowhere to be found. I still want the item and would like to buy it at the original price of $9. Could you please assist in sending it to my correct address at [redacted] S. 2nd Street Sunbury, PA [redacted]? Thank you.

Yesterday evening, I bought a Reviv Med Spa Coolsculpting Treatment. It was discounted at $[redacted] instead of $[redacted] due to a promotion ending that day offering an extra $50 off. Today, I was notified by Groupon that my order was declined. After contacting my credit card company, they confirmed there were no issues with the card. Despite not having purchased the product, Groupon is indicating otherwise, preventing me from buying it again. Even if I could proceed with the purchase now, I am unable to use the coupon. I hope to resolve this issue so I can buy the treatment and have the discount applied as I had planned to buy it before the coupon expired. Thank you.