I ordered the bubbles mattress and it is awful.*The first thing we noticed is it was ex...

GetHuman-sairzcoo's customer service issue with Groupon from September 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-sairzcoo's own words
I ordered the bubbles mattress and it is awful.*The first thing we noticed is it was extremely hard for a mattress that was supposed to be medium firmness. *Also the memory foam in my partners side has dipped and won’t come back up.*This is just after * week and he is a standard sized male.*We both have suffered bad backs and necks since sleeping on it.*It’s terrible.*I would like a refund on this item.*Please advise.*Sarah Cooley.
GetHuman-sairzcoo did not yet indicate what Groupon should do to make this right.
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How GetHuman-sairzcoo fixed the problem
The live chat on groupon was best but could only use my laptop and not my phone for this.
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Groupon

Customer service issue
Reported by GetHuman-sairzcoo
Sep 25th, 2018 - 2 mons ago
I have an issue with Groupon too
Fixed
GetHuman-sairzcoo shared how to fix
Seen by 7 customers so far
Similar issue to 62275 others
0 customers following this
Items needed
Name on account
Email on account
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Timeline
GetHuman-sairzcoo started working on this issue
Sep 25th 7:03am
GetHuman-sairzcoo confirmed the issue is fixed. Hooray!
Sep 26th 9:56am