We bought a groupon for a carpet cleaning service. The carpet cleaning company redeeme...
GetHuman1185470's customer service issue with Groupon from September 2018
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1185470's own words
We bought a groupon for a carpet cleaning service. The carpet cleaning company redeemed the voucher prior to completing the service. The company then stated they could not complete the service. The company stated they could not redeem the cost either because groupon had the money, not them. When asked to cancel the redemption and refund the cost, groupon refused. The service was never completed nor can they now that the water at our location is off. If we can’t use the service, we need our money back.
GetHuman1185470 did not yet indicate what Groupon should do to make this right.
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