We bought a groupon for a carpet cleaning service. The carpet cleaning company redeeme...

GetHuman1185470's customer service issue with Groupon from September 2018

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Help with my Groupon issue
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GetHuman1185470's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1185470 will want to follow the link below to head to their help center. We will check on GetHuman1185470 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1185470's own words
We bought a groupon for a carpet cleaning service. The carpet cleaning company redeemed the voucher prior to completing the service. The company then stated they could not complete the service. The company stated they could not redeem the cost either because groupon had the money, not them. When asked to cancel the redemption and refund the cost, groupon refused. The service was never completed nor can they now that the water at our location is off. If we can’t use the service, we need our money back.
GetHuman1185470 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1185470
Sep 22nd, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1185470 started working on this issue
Sep 22nd 11:29pm