Hi there. I bought a massage as a gift to my parents not knowing that they had been to...

GetHuman1184319's customer service issue with Groupon from September 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1184319 will want to follow the link below to head to their help center. We will check on GetHuman1184319 later to make sure it's all set or try to help escalate.
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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1184319's own words
Hi there. I bought a massage as a gift to my parents not knowing that they had been to that massage place within the last year. The fine print on the groupon does say cannot be used for clients active in the last year but if it’s a gift, how is the giver supposed to know the recipients recent massages or where they go? I would like a refund on this order as I have received HORRIBLE and RUDE customer service from mantra beauty bar. They made my parents feel embarrassed they couldn’t book an appointment. I’m very upset about this interaction.
GetHuman1184319 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1184319
Sep 22nd, 2018 - 2 mons ago
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Timeline
GetHuman1184319 started working on this issue
Sep 22nd 6:31pm