Hi, I purchased a gift for a float session at Reset Wellness, the person I gave the gif...
GetHuman1311111's customer service issue with Groupon from October 2018
Help with my Groupon issue
First: share to improve GetHuman1311111's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1311111's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1311111 will want to follow the link below to head to their help center. We will check on GetHuman1311111 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1311111 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1311111's own words
Hi, I purchased a gift for a float session at Reset Wellness, the person I gave the gift to tried to book an appointment by phone but cannot get someone on the phone, they want him to provide a credit card number before he books. Their booking process is a nightmare and since it's a gift he shouldn't need to provide his cc number. We're both pretty frustrated and what should have been a pleasant surprise has been a horrid experience. please cancel my Groupon and refund me. I'd be happy to buy a Groupon for another merchant.
GetHuman1311111 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1311111 fixed the problem
We are waiting for GetHuman1311111 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.