I was online exploring a couple massage for my husband and I Sunday night. I came acros...

GetHuman1170068's customer service issue with Groupon from September 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1170068's own words
I was online exploring a couple massage for my husband and I Sunday night. I came across one and said this looks like a good one, did the process as far as entering card information. My card was declined, however on Wednesday Groupon collected the funds from my account. I am no longer interested in the purshase seeing that it isn’t a couples massage. How it is possible for them to take money from card * days later? Can I please have a refund or the money put on a couples massage?
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Groupon

Customer service issue
Reported by GetHuman1170068
Sep 20th, 2018 - 6 mons ago
I have an issue with Groupon too
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Timeline
GetHuman1170068 started working on this issue
Sep 20th, 2018 11:14am