Very disappointed in this new method of communication. It has been * days and Groupon has yet to even make positive contact with me!

GetHuman-iresonj's customer service issue with Groupon from September 2018

Help with my Groupon issue
The issue in GetHuman-iresonj's own words
Get someone to update my purchase reflecting the Promo code that was advertised. ... Just purchased * tkts to Treasure Island, Dallas for Sept **.*It didn't take promo code Fall* for **% off. Please adjust*Thanks!*Jonna Ireson
I get a reply email that states here is a copy of your concern, have we solved your problem? Seriously by sending me a copy of my online chat- in which I specifically state I want to speak with a supervisor or someone who can correct this issue? C'mon Groupon -you are losing me as a customer and of course I will tell people that the promo discounts are a joke!
Someone adjusting my purchase to include the promo that I tried to utilize.
Have made purchases throughout the last ** years and have been satisfied until now. Way to blow your good reputation Groupon!
I went online and have spent way too much time trying to find an avenue that will REALLY ASSIST WITH CUSTOMER SERVICE! (AKA AS A HUMAN - HUMAN'S CARE!)
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Groupon

Customer service issue
Reported by GetHuman-iresonj
Sep 19th, 2018 - 6 mons ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 60232 others
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Timeline
GetHuman-iresonj started working on this issue
Sep 19th, 2018 2:19am
GetHuman-iresonj indicated the issue is not fixed yet.
Sep 20th, 2018 11:57pm
GetHuman-iresonj indicated the issue is not fixed yet.
Sep 21st, 2018 12:04am