I placed an order. Then this email came:*Hi Gary,*We had trouble processing your Visa p...

GetHuman-gswoodbu's customer service issue with Groupon from September 2018

10 views | 59444 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-gswoodbu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gswoodbu's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gswoodbu will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gswoodbu can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-gswoodbu may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-gswoodbu's own words
I placed an order. Then this email came:*Hi Gary,*We had trouble processing your Visa payment for order *****-******-******.*To complete your purchase, please update your credit card info on file or add another card.*Otherwise, we’ll run the payment again within a day using your Visa. When I pressed update Visa Info it said:*Uh oh! Looks like we hit a snag charging your card. Double check the information or enter a different card.*My original order: Subtotal *$***.*** Shipping *$*.*** Tax*$**.*** Total*$***.***But now it is showing: Subtotal$***.***Shipping & Handling FREE*Est. Taxes$**.***Order Total:$***.***I certainly don't want to be charged $***.** when it should be $***.***What do I do now? My credit card info. is correct. The Visa one ending in **** Please help me out with this matter a.s.a.p. Thank you!!

GetHuman-gswoodbu did not yet indicate what Groupon should do to make this right.

How GetHuman-gswoodbu fixed the problem

We are waiting for GetHuman-gswoodbu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gswoodbu fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-gswoodbu
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 59444 others
0 customers following this

Timeline

GetHuman-gswoodbu started working on this issue
Sep 17th, 2018 5:37am

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies