We have chatted with Groupon three times requesting our money back for a service that w...

GetHuman1150947's customer service issue with Groupon from September 2018

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1150947 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1150947 can let us know if they help or not.
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The issue in GetHuman1150947's own words
Get a refund ... We have chatted with Groupon three times requesting our money back for a service that we didn’t utilize yet bc of the false reviews. They ended the chat with us all three times. **The issue is that my husband bought a Groupon for a spa in queens for our anniversary. It gave excellent reviews. Although when discussing with friends they all warned us how horrible it was , not relaxing kids everywhere and not a spa environment. More like a public pool with kids and drinks. We are not looking for that so bc he spent a lot of money on it - my husband decided to drive to check it out. When he did - he saw kids entering the spa and an atmosphere that was more party like. Not at all a romantic spa ! **We do not want to utilize the Groupon and would like our money back. As we have been unhappy with Groupons before and now desire to have a better experience ! We would like to throughly research things before we buy and do not want to be pressured to buy something on Groupon. We did not use the voucher and would like our money back. Thank you for your time.
They hung up our chat to rectify the issue * times.
We want a refund
We bought many Groupons.
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Groupon

Spa castle
Customer service issue
Reported by GetHuman1150947
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 59325 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman1150947 started working on this issue
Sep 16th, 2018 3:30pm
GetHuman1150947 indicated the issue is not fixed yet.
Sep 16th, 2018 3:32pm

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